Contact
Contact Page - Buy Succulents Online
Do you have any questions about our plants or your order? We're here to help!
At Donsuculentas , our goal is to offer you the best experience when purchasing quality succulent plants. We understand that sometimes questions arise about the purchasing process, shipping, or plant care, and that's why we've created this contact page to answer all your questions quickly and efficiently.
Buy Succulents Online
I don't recognize my delivery address? What should I do?
If you're having trouble entering your delivery address, please make sure your country is correctly selected as the shipping destination. If your country is enabled and the issue persists, please don't hesitate to contact us at donsuculentas@gmail.com . Our team will work to resolve the issue as soon as possible.
When you receive your order
How should I care for my succulents when I get home?
When you receive your succulents, it's best to wait at least a couple of days before placing them in their new home. Patience is key. For the first few weeks, avoid placing them in direct sunlight, and when it comes to watering, it's recommended to wait at least a week to give the plant time to adapt to its new environment. This will help reduce stress on the plant and promote its recovery and growth.
Returns
My order arrived with the plants in poor condition, what should I do?
If upon receiving your order you notice that the succulents are damaged or in poor condition, please document the situation with clear photographs and contact us as soon as possible at our email: donsuculentas@gmail.com . We will make sure to offer you the best solution, either a refund or a replacement for the damaged plants.
Shipping
What are the shipping costs and is there free shipping?
Shipping costs vary depending on your location and the weight of your order. Here are the rates for standard shipping (up to 2 kg):
- Spain Peninsula : €5.95
- Canary Islands : €17.95
- Balearic Islands : €9.95
- Portugal : €8.95
- Madeira, Portugal : €11.95
- European Union : €14.95
- Europe outside the EU : €24.95
Free shipping:
- On purchases over €50 in Spain (except islands).
- On purchases over €100 in the European Union (except European islands and countries outside the EU).
How long does it take to ship my order?
We typically prepare succulents within 2 to 3 business days . Succulents will be shipped clean, bare-root, and with a phytosanitary certificate to ensure their quality and safety during shipping.
Do you need your order to arrive on a specific date?
If you have a specific delivery date, please contact us before making your purchase at donsuculentas@gmail.com so we can arrange it according to your needs.
Shipping days
Shipments are made on Tuesdays , with some exceptions. The estimated delivery time with standard courier is:
- Spain and Portugal : 24-48 hours .
- Islands and rest of Europe : between 5 and 7 days .
Can I change the shipping address after placing an order?
Once your order has been shipped, you will receive a text message from the courier company with the option to change the address if it's within the same city and the package hasn't yet been delivered. If you need to make any changes, please contact us as soon as possible at donsuculentas@gmail.com .
Additional information
Do you have a physical store?
Yes, we are working on opening our physical nursery in Rota , Cádiz province, which will be available to the public starting in early 2026. In the meantime, if you have any questions or need assistance, please do not hesitate to contact us through our email: donsuculentas@gmail.com .
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